Returns Procedure

Prior to dispatch
You can cancel your order at anytime prior to dispatch and we will refund your payment on the same day.  If however the item has been dispatched we would ask you to return the item to us and on receipt, we will refund your money less delivery costs.

Damaged in Transit
If your goods are damaged on delivery you have the right to refuse delivery, please inform us of this immediately and we will dispatch another product for you. If they are damaged once opened please inform us of this and repackage the goods which will be uplifted.  A replacement product will be dispatched.

Lost/Missing Deliveries
In the unlikely event that your parcel has not been delivered and cannot be traced, we will either refund your money or dispatch a replacement.  If you later receive the original package it must be returned to us or you will be charged for both items.